How should I care for my product?

CHADHAUS PRODUCT CARE INFORMATION

CLIMATE CONDITIONS: Chadhaus furniture is not meant for outdoor use, with the exception of custom orders designed for exterior conditions. Contact us for more info on exterior furniture. For all other / indoor furniture, extreme temperature and/or humidity fluctuations should be avoided, as they cause wood to expand and contract, which sometimes results in cracking. Avoid prolonged sun exposure. Sun exposure may prematurely degrade finish as well as cause uneven coloring. Expect wood coloring to change subtly over time.

APPEARANCE OF WOOD: Each piece of wood exhibits unique characteristics, including natural variation in grain and color, and markings from knots and in some cases artifacts that may have been embedded in the tree.

WOOD FINISH PRODUCTS: We use the following products on wood furniture: Matte conversion varnish is our standard tabletop finish for items including dining tables, coffee tables and side table tops. Conversion varnish is a spray-finish that is stain and water resistant. It holds up well to “normal” use, including intermittent placement of drinks, etc. Generally this finish does well with cold water glasses and other drinks, but prolonged placement of wet items should be avoided. For small scratches in the finish that may happen over time, a light application (and rubbing out) of tung oil may diminish their appearance. Any attempts to touch up the table should be tested first in a small inconspicuous area, for example the underside of a tabletop. Please note that complete refinishing of any surface featuring conversion varnish would require that the piece be refinished off-site in a ventilated spray booth. The second type of finish we use most commonly is a plant-based oil finish. Furniture items such as credenzas, dressers, and beds, chairs, and benches are finished with this unless noted otherwise, and are not intended to have wet and/or hot items placed upon them. Use coasters, pads, cloths or runners to protect against spills and water rings. This finish can be reapplied over the lifetime of the piece, but please note it takes finesse and skill to achieve a perfect appearance. We recommend a professional furniture maker or finisher do the work.

ITEMS AND ACTIVITIES TO AVOID WITH WOOD FURNITURE: Care should be taken with all furniture. WOOD SHOULD NEVER GET WET OR SOAKED. Water can cause swelling, warping or staining when it penetrates the finish and/or material. Use coasters, pads, cloths or runners to protect against spills and water rings. Avoid letting water drip onto drawer fronts in kitchen applications, which may cause streaking. Wipe water spills and drips away immediately with a soft cloth to maintain the finish. AVOID PLACING HOT ITEMS on any wood elements. Hot and/or moist items can cause clouding of the finish and other discolorations and surface defects. This is particularly true for items such as hot pots and pizza boxes. KEEP PAINTS ETC AWAY from all furniture. Avoid using paint, nail polish, permanent markers, etc. on or near wood furniture. If you have children please keep sticky gooey items such as gak and similar items away from furniture as these materials can disturb the finish and/or transfer color onto the surface.

CLEANING WOOD FURNITURE: BE VERY CAREFUL USING WATER TO CLEAN WOOD. WOOD SURFACES MAY BE DUSTED WITH A SOFT CLOTH OR CLEANED GENTLY WITH A DAMP CLOTH OR SOFT SPONGE WITH FREE AND CLEAR SOAP. Ensure all surfaces are thoroughly dried directly after cleaning. Do not use abrasive sponges as these may scratch and mark the finish. PLEASE DO NOT USE ANY OFF-THE-SHELF CLEANERS OR PRODUCTS with wood furniture, including any products advertised as wood polish or wood cleaners. Do not use any household cleaners or sanitizing wipes, including alcohol based agents, as these can react with the finish and create visible markings on the surface, including streaking, clouding and also variations in sheen and texture.

POWDER COATED STEEL FINISHES: Our white and black steel finishes feature a powder coated finish over mild steel. Powder coating is a type of coating that is applied as a free-flowing, dry powder. Unlike conventional liquid paint which is delivered via an evaporating solvent, powder coating is typically applied electrostatically and then cured under heat. It is used to create a hard finish that is tougher than conventional paint. Powder coated elements may be dusted or gently cleaned with a soft soapy sponge. Ensure all surfaces are thoroughly dried directly after cleaning. Do not use abrasive sponges as these may scratch and mark the finish. Do not drag anything rough or heavy across steel surfaces, as this can remove the powder coated finish and leave visible marks. Do not drop anything heavy on steel surfaces, as this can chip the finish, exposing the steel beneath the powder coating to the elements, which can cause rust over time. Avoid placing hot items directly on steel surfaces. Always use coasters or trivets with rubber or felt on the bottom.

NATURAL AND CHARCOAL STEEL FINISHES: Our Charcoal and Natural Steel finishes feature plant based oil finishes. Charcoal and natural steel should be maintained primarily by dusting with a dry / soft cloth. Do not expose NATURAL AND CHARCOAL steel to damp or wet conditions, as in some cases this can cause rust to develop. Avoid scratching or denting the steel, as imperfections expose the unfinished steel beneath the surface, which is then subject to rust. If necessary a soft sponge with a little soap and not too much water may be used, but all surfaces must be immediately and thoroughly dried directly after cleaning, as tiny water molecules left on the finish can react with the steel and cause rusting. Do not use abrasive sponges as these may scratch and mark the finish.

Stainless steel can be cleaned using soap and water. Bar Keepers friend is recommended to remove severe blemishes.

What wood and metal finishes do you offer?

Our material palette of wood finishes includes maple, walnut, poplar, and oak. A whitewash finish is available for our poplar and oak options. For our steel options we offer hand-oiled natural and charcoal finishes, as well as black and white powder coat finishes. Custom finishes may be available upon request. We do work with custom woods, though we like to stick with what is available locally and sustainably and/or with FSC certification. Custom powder coat colors for steel are also available upon request.

Which pieces require assembly?

Our beds are the only item that require assembly. All of our beds come with an assembly kit which includes all necessary instructions and tools. The beds are best assembled with 2 people. Please contact us if you have any questions.

Can I see your pieces in New York? Chicago? Los Angeles, etc.?

Our only location at the moment is our workshop/studio in Seattle, WA. We feel that our current setup allows us to focus on the quality of every product and working directly with clients, ensuring full attention at each step of the process. We frequently work with designers and directly in clients all over the US, and frequently ship our pieces throughout the continental United States.

Do you have a store front or showroom?

Our small-scale operation in Ballard serves as our primary workshop/studio. While we don’t have a formal store front or showroom, we welcome guests by appointment where they can view our shop and current projects. Please feel free to reach out to schedule a visit.

Do you make furniture for commercial or institutional use?

Yes. We have had the opportunity to design and make pieces for many commercial and institutional spaces, including the University of Washington, U-Prep, Freeman Seattle, Alaska Airlines, Tom Douglas Restaurants, Microsoft, Airbnb, Analog Coffee, Gethsemane Church, MadArt, T-Mobile, Capital One and many others.

Do you have a trade program?

We do have a trade program. Please contact us for more information.

Do you work with designers and architects?

We have worked with a wide range of designers and architects, both locally and nationally, including Olson Kundig, Graham Baba, Ore Studios, Charlie Hellstern Interior Design, Devin Fitzpatrick Interiors, Magdalena Keck Interior Design, Miller Hull, Mithun, Heliotrope Architects, Jessica Helgerson Interior Design, Lucas Design Associates, Studio Shamshiri and many others.

Can I customize an item?

Absolutely! We love opportunities to work with clients and help bring their creative ideas to fruition. We have had the pleasure of working on many custom pieces and projects in the past, and look forward to collaborating on many more.

Do you ship internationally?

Typically not, but we do on occasion.

Do you ship to Canada?

We do occasionally ship to Canada, but have found that the customs and duties required are typically cost prohibitive.

Do you ship to Alaska and Hawaii?

For shipping to Alaska and Hawaii, please contact us.

How much does shipping cost?

Chadhaus is currently offering a flat rate shipping fee of $200 per order. For requests for will-call and/or trade orders, please contact us directly for details on shipping logistics.

How will my item arrive?

Shipping is handled through a combination of freight and white glove services, depending on the item. Each item leaves our shop wrapped and crated (boxed for smaller items), and for residential deliveries the item is placed inside your door and removed from the crate. All pieces will arrive fully assembled, with the exception of our beds, which require minimal assembly. There is the option to add white glove assembly for residential bed deliveries, so please get in touch if you have any questions.

Where do you source your materials?

Our materials are primarily sourced locally, featuring sustainably harvested Pacific Northwest woods and recycled steel manufactured in Seattle.

How soon can I expect my item?

Each piece is made to order, ensuring full attention at each step of the process. We ask for your patience with the process of small-batch, high-quality furniture. We would like you to know that we’re giving our full attention to the pieces in production, and that we will give your order that same attention when the time comes. The lead time on furniture from our line is approximately 16-20 weeks from the date of order to the time we ship. Some orders may be completed sooner. Custom orders may take longer. Please feel free to check in directly with us regarding current lead time status, as this is something that varies. Occasionally it is possible to put a rush on an order, depending on what’s happening in our shop. Additionally, certain pieces benefit from a longer lead time. For example large tables featuring thick slabs sometimes require the wood to go through additional kiln drying prior to milling. Please contact us if you have any further questions.